Service Solutions
FROMM Packaging Australia Service Solutions provides on-site expert support to optimise the performance and reliability of your packaging equipment. Our qualified team of field service technicians have been trained to service all FROMM stretch wrapping, strapping and carton taping equipment delivering complete service solutions to meet your needs.
SCHEDULED MAINTENANCE PROGRAMS
FROMM Service Solutions can create a maintenance service program for your machine. The main benefit of having scheduled service is to ensure your machine is operating to required standards which helps lower your operating costs and avoid the expense of unplanned downtime.
EMERGENCY RESPONSE
FROMM Service Solutions can create a maintenance service program for your machine. The main benefit of having scheduled service is to ensure your machine is operating to required standards which helps lower your operating costs and avoid the expense of unplanned downtime.
When a packaging machine breaks down, we understand the implications and business downtime costs and we will arrange for our FROMM Service Technicians to be onsite promptly to rectify the issue.
We stock a wide variety of spare parts and can usually get you back on track within one business day. In some cases, we can provide loan machines that can be installed while we work on getting your machine back on-line. Our goal is to get you back on track and operational as soon as possible.
Once you're back up and running we provide a complete service report listing details of the fault and work completed. Failed parts are also retained so you can inspect them should it be required.
For information on Fromm Service Solutions or to book your next machine service, Contact Fromm Packaging today!
Two Year Warranty
Whether it is a stretch wrapping machine, strapping or carton taping equipment, an industrial packaging machine can be a sizeable investment.
To provide you with peace of mind all FROMM packaging equipment includes a free two-year warranty, effective from the date of delivery to your site, covering structural components and non-wearing parts.
6 Month Health Check
Your new machine needs to perform at its optimum level at all times. To ensure your equipment is operating at peak performance it is important that we perform a health check every six months of operation. This service includes:
- Checking all nuts, bolts, chains etc are worn in and correctly calibrated
- A simple visual review to check for alignment and throughput quality
- A review of the machine through its operating panel (HMI) to ensure parameter settings are correct, and electronic operational information is being read and stored correctly.
This health check takes no more than four hours to complete and the total cost is $590*. This includes a detailed service report listing all the findings and adjustments we have made.
*Conditions apply and smaller machines are cheaper to health check. Talk with your Fromm Packaging Australia service representative
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