Service Solutions
FROMM Packaging Australia Service Solutions offers expert support to enhance the performance and reliability of your packaging equipment. Our team of highly qualified field service technicians are trained to service the full range of FROMM equipment, ensuring that your machine operate at optimal levels. We aim to provide efficient, reliable solutions to help maintain your equipment's functionality, reduce downtime and improve overall productivity. Our comprehensive service solutions are tailored to meet the specific needs of you business, ensuring seamless operations and long term performance.
SCHEDULED MAINTENANCE PROGRAMS
FROMM Service Solutions can create a maintenance service program for your machine. The main benefit of having scheduled service is to ensure your machine or tool stays performing at its peak. This can help lower operating costs and avoid the expense of unplanned downtime.
EMERGENCY RESPONSE
When a packaging machine breaks down, we understand the implications and business downtime costs and we will arrange for our FROMM Service Technicians to be onsite promptly to rectify the issue.
We stock a wide variety of spare parts and can usually get you back on track within one business day. In some cases, we can provide loan machines that can be installed while we work on getting your machine back on-line. Our goal is to get you back on track and operational as soon as possible.
Once you're back up and running we provide a complete service report listing details of the fault and work completed. Failed parts are also retained so you can inspect them should it be required.
For information on FROMM Service Solutions, or to book your next machine service, Contact FROMM Packaging Australia today!
Two Year Warranty
Whether it is a stretch wrapping machine, strapping or carton taping equipment, an industrial packaging machine can be a sizeable investment.
To provide you with peace of mind all FROMM packaging equipment includes a free two-year warranty, effective from the date of delivery to your site, covering structural components and non-wearing parts.
6 Month Health Check
Your new machine needs to perform at its optimum level at all times. To ensure your equipment is operating at peak performance it is important that we perform a health check every six months of operation. This service includes:
- Checking all nuts, bolts, chains etc are worn in and correctly calibrated
- A simple visual review to check for alignment and throughput quality
- A review of the machine through its operating panel (HMI) to ensure parameter settings are correct, and electronic operational information is being read and stored correctly.
This health check takes no more than four hours to complete and the total cost is $590*. This includes a detailed service report listing all the findings and adjustments we have made.
*Conditions apply and smaller machines are cheaper to health check. Contact your FROMM Packaging Australia service representative.
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